Cigna Quality Review/Audit Sr Assoc in Wellington, New Zealand

Description:

Cigna New Zealand is part of Cigna Corporation, a Fortune 500 company and one of the world's largest publicly-owned insurance and financial services companies. Our vision is to be the first place New Zealanders turn to for direct health, wellbeing and sense of security solutions.

We have two full time permanent vacancy's in our Quality team based in our Wellington office.

We have two full time permanent vacancy's in our Quality team based in our Wellington office.

Do you have Aura expertise, good work efficiency, strong attention to detail and analytical skills, sound judgment and integrity, and tactful communication? If yes, then please read on:

In this role, you will see the ins and outs of our quality checking process. You’ll learn how to do quality audits on calls, letters and email from various teams to ensure that as a business we are providing excellent customer service and risk minimisation to both Cigna and our customers.

Key areas of focus for this role will include:

  • Working from our Quality Guidelines to conduct reviews on a variety of sale and service interactions from across the business including: calls, emails, letters and click to chat
  • Feeding back the results to Sales, Customer Services, Claims and Underwriting teams
  • Coordinating reports
  • Participating in calibration meetings
  • Providing recommendations for quality improvements

You will need to demonstrate sound judgment, excellent written and verbal communication skills and maintain positive relationships across the wider business while keeping them fully informed throughout the audit process.

Operating with a view of continual improvement, we want you to work with the team and wider business and put forward recommendations for quality improvements, keeping our customers at the forefront of your mind.

This is a hands on role and you will be need to be comfortable providing feedback both written and verbally. The hours of the role will be a mix of day and evening shifts.

To be considered for this role you will need to demonstrate the above abilities as well as:

  • Be a quick learner and computer competent.
  • Have a good track record of performance

While not essential, is highly desirable that you have sound AURA knowledge

All applicants will be required to complete psychometric assessments. An acceptable level of results will be required in order to proceed to an internal interview.

To apply please submit a covering letter and CV through the internal NZ Careers site. For more information including a copy of the position description please contact HR on nz.careers@cigna.com or speak to Grant Leslie for more information.

Qualifications:

#LifeAtCignaNZ

Along with a competitive salary package, we offer many great employee benefits including free health insurance, gym subsidies, yoga, a social club and much more - but even better we offer a great culture here where we are committed to investing in our employees’ health and wellbeing and ongoing growth and development.

Primary Location: Wellington-New Zealand

Work Locations: 100 Willis Street Lvl 25 Majestic Ctr Wellington

Job: Bus Ops--Quality Assur/Audit

Schedule: Regular

Shift: Standard

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job

Travel:

Job Posting: Aug 13, 2017, 11:00:00 PM