DXC Technology Service Desk Analyst in New Zealand

Trust, Transform & Thrive with a company whose mission is to leading clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today’s rapidly changing technologies.Newly formed DXC Technology New Zealand (recently merged Enterprise Services business of HPE and CSC) is the world’s leading independent IT services company helping clients harness the power of innovation to thrive on change. We are consistently striving to outperform competitors by delivering outstanding world class products and services to customers who recognise our capability and as such are creating greater demand. In order to meet that demand, we have an Service Desk Analyst role available in our Auckland office. Service Desk Analysts are required to support DXC Clients and the attainment of contractual service levels in the achievement of prompt response, high level customer service and technical first contact support. They are required to clearly articulate customer requirements and interface with a variety of DXC second level teams/service provider groups. Calls to the Service Desk can be varied and complex requiring a wide range of technical knowledge and interpersonal skills to assist, diagnose and or resolve issues. Service Desk Analysts refer problems and issues to specialist groups when required.