DXC Technology Client Capability Lead Service Desk in New Zealand
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .
A Client Capability Lead (CCL) is an experienced business professional that works with Service Desk Operational Teams and DXC Client Account Leadership to provide world-class Service Desk services. They act as the liaison between the Account team and Service Desk operations. The CCL handles client issues, changes in processes; new process creation, work movement and much more by working in conjunction with all appropriate parties to ensure all requests and issues are handled in a timely fashion.
Overall this position allows the Service Desk organisation to focus on day-to-day performance, while they communicate with the account team in relation to ongoing improvements and/or questions in relation to the service desk. This will include the following.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities