RELX Group Consultant - Client Experience & Learning (Contract) in Auckland, New Zealand
Consultant - Client Experience & Learning (Contract)
Category: IT/Technical & Product Development
Location: Auckland, New Zealand
LexisNexis Legal & Professional is about being a part of something bigger. It’s about being able to push boundaries to new levels through technology and content, innovation, collaboration with our customers, and advancing the rule of law. Our Client Experience and Learning team is responsible for driving and supporting digital culture. Most importantly, you will use your passion for customer service and new technology to support the Rule of Law within our NZ markets.
As our Client Experience & Learning Consultant, you will be responsible for:
Providing customised training to our clients to drive usage and adoption of online research, workflow and digital products.
Educating clients through content & product demonstrations.
Develop learning strategies for assigned accounts through collaboration with Sales Relationship Managers
Consulting on a defined set of products for both assigned and non-assigned accounts.
Ensuring customer issues are addressed in a timely manner.
Actively gather information during the consulting process to uncover future potential opportunities
Proficient use of CRM tools, processes and systems
Experience required for the role includes:
A positive and energetic approach to sales and relationship management
Providing consultative training in technology products
Assisting a sales team in growing a territory and revenue base
Building effective customer relationships
A high level of computer literacy
Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation and lead the way 21st century legal content is produced, disseminated and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.
Today, you are the difference to how you look at your career. Make it happen.